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DELIVERY, RETURNS & REFUNDS

Once you have received a completion and delivery email of your creative keepsake, we will then dispatch your keepsake to you within the next 2 days. Your creative keepsake will be shipped via courier with tracking and fully insured. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

We cannot accept personalised creative keepsakes back unless they are faulty. There can be a wide difference in size and shape of creative keepsakes due to material extremities. If you are not happy with your order for any reason please get in touch straight away to discuss it within 10 working days of delivery.

We cannot refund or exchange used or customer damaged items, our keepsakes are not designed to be played with and are NOT SUITABLE FOR CHILDREN UNDER 14 YEARS, as they are handmade using clothing so are not as strong as normal soft toys.

Please double check details for embroidery, etc when entering them, as we cannot accept errors made by you but will endeavor to rectify any mistakes if notified quickly. So please contact us as soon as possible if an error is made.

We will go to great efforts to resolve any issues, if this is not the case all return postage is the responsibility of the purchaser and we recommend that you obtain a proof of postage receipt from the Post Office.

This does not affect your statutory rights.

Your right to cancel – If you order through our website, or over the telephone you have a statutory right to cancel your order and receive a full refund for the price paid for the product, under the Consumer Protection (Distance Selling) Regulations 2000. This right does not apply to any personalised products, or any products that have been tailored to your specific requirements. If you wish to cancel, you must do so within 7 days of placing the order. If we have received your items and you wish to cancel, you will be liable for the postage charges for returning the clothing to you.

THANK YOU FOR CHOOSING “CREATIVE KEEPSAKE CO.”